Puxian Labor and Social Security Bureau implements three heart services

To better serve the majority of citizens with more convenient, efficient, and high-quality services, this year, the County Bureau of Labor and Social Security has focused on improving work style and optimizing service quality. The bureau has emphasized strengthening the people-centered service spirit among its window staff, actively implementing the "Three Hearts" service model—focused on warmth, comfort, and sincerity. This approach ensures that staff members are ideologically respectful toward the public, emotionally connected, and committed to providing practical and accessible services. As a result, the educational practice of the party's mass line has been deeply implemented.

The bureau promotes transparent and open services, making sure the public feels "warm in their hearts." It has introduced the "six disclosures," including details on service subjects, basis for handling, procedures, conditions, time limits, and supervision channels. A smile service is also encouraged, helping people feel "comfortable" during their interactions. To build stronger connections with the public, the bureau emphasizes professional appearance, polite communication, and friendly service. It strictly prevents any occurrence of cold or indifferent attitudes, ensuring that every staff member is responsive, patient, and open to feedback.

In addition, the bureau is committed to maintaining clean and honest service practices, allowing the public to "trust in their hearts." It reinforces a sense of responsibility, efficiency, and service excellence. Staff are required to follow strict behavioral guidelines, avoiding delays, leaving posts unattended, shirking duties, or misusing power for personal gain. By fully embracing the "Three Hearts" service philosophy, the bureau treats every citizen as part of its own family, addressing their concerns with genuine care and effort. This has earned widespread trust and support from the local community.

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