Jinhaima Furniture City high-end furniture is rejected by old furniture refurbished consumers

Guide: The brand name of the American Red Oak furniture purchased by Jinhaima Furniture City, the main material of the furniture is not red oak material, she asked the manufacturer to return, but the manufacturer refused her request. Moderator: Recently, Ms. Hu, a citizen of the public, called the hotline and said that she bought the famous red oak furniture of Mingshida brand in Jinhaima Furniture City. The main material of the furniture is not red oak. She asked the manufacturer to return the goods, but the manufacturer refused. Her request. The reporter investigated the incident. Ms. Hu dialed the Minsheng Hotline and said: (Recording: I paid 40,000 yuan for the whole purchase of 20 pieces of furniture. According to the purchase order, I wrote red oak, except for the bottom of the bed and the bottom of the drawer. All the wood is not skinned. When I delivered it, I asked him if there was any instructions on how to use it. The delivery master said that it was not only red oak but also leather. It was made of old furniture. Ms. Hu said that before she bought the furniture, she listened to the salesperson “is definitely American red oak”, and then bought the furniture. However, after listening to the delivery master's words, she began to doubt the quality of the furniture, so Ms. Hu called 12315 to reflect to the Tianjin Municipal Bureau of Industry and Commerce Consumer Appeal Reporting Center. Ms. Hu said: (Recording: The salesperson said that it is American red oak, with a monthly sales of more than 1 million. The industry and commerce said that if it is American red oak, it should issue a customs declaration and quarantine certificate to prove that it is imported material, red oak itself. There is no domestic. The Industry and Commerce Bureau said that we can't solve it.) The Industrial and Commercial Bureau failed to help Ms. Hu solve the problem of returning furniture. She filed a lawsuit with the court and made an appraisal of the furniture she bought. Ms. Hu said: (Recording: I have done this identification, which was led by the court. The result of the identification is not even enough for the solid wood. He is a resin skin on the outer layer of the multi-layer board. After the identification is done, he still does not accept the account.) On the question of Ms. Hu, The reporter contacted the sales staff of Tianjin Jinhaima Furniture City Mingshida Furniture: (Recording: Now I can't answer you, it has been solved by the court, we will wait for the court to inform.) Then the reporter contacted Hebei District, Tianjin. The staff court, a judge named Ye said: (Recording: Reporter: The identification result has come out, isn't it red oak? Right? I don't know. The hospital is now giving her mediation work.) Here, Wu Yang, vice president of the Tianjin Commercial Federation Furniture Branch, reminds consumers that when buying solid wood furniture, attention should be paid to three details: (Recording: First, depending on the instruction manual, there will be the ratio of main material and auxiliary material, as well as the content of toxic and harmful substances. Second, when looking at the furniture, do not be blinded by surface phenomena, depending on his structure, if the surface is wavy Third, it must be skinned. Third, in the drafting process of the contract, we must write clearly, whether it is solid wood or skinned, from these three aspects to judge whether it is solid wood.)

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