More than a month after CCTV exposed Da Vinci's furniture origin, Da Vinci still did not give the victim a satisfactory answer. The reporter learned from Yingke Law Offices yesterday that many consumers reported that they lacked communication channels with Da Vinci, even if they admitted that the furniture produced in China would not be returned. After three consumers filed a lawsuit in the court, this week Yingke Law Firm will send a lawyer letter to Da Vinci to comprehensively file consumer demands.
Da Vinci Furniture issued an open letter on July 21, saying that it has opened a hotline and sincerely solves the problems raised by consumers. However, Hu Yongxin, a lawyer from Yingke Law Firm, said that many consumers who bought their furniture said that "the hotline is difficult to get through. Even if it is done, the staff's reply is also very formulaic and has not been substantially resolved."
Hu Yongxin said that even if Da Vinci has admitted that the furniture is made in China, it will not be returned. In addition, many consumers have negotiated with DaVinci because they found that the product has quality problems, but they were required to produce relevant identification reports. The cost of the identification reports has not been clearly borne by whom. Hu Yongxin believes that "the Da Vinci company said that there is a quality problem that can be returned is an empty talk."
On August 5, three Shanghai consumers submitted the complaint to the Jing'an District People's Court in Shanghai, formally suing Da Vinci for suspected fraud, with a total amount of nearly 2 million yuan. But his attorney Hu Yongxin said that the court has not yet accepted the case. He also said that the law firm will send a lawyer's letter to Da Vinci this week to comprehensively file consumer demands and require it to negotiate with consumers and law firms. However, the specific content of the lawyer's letter cannot be disclosed at this time.
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